Contact Center

Your customers don’t just expect great products. They expect easy, efficient, effective interactions with your customer service. And these aren’t expectations you need to meet – these are expectations you must exceed

Contact Center solutions help you meet customer needs and maintain a competitive edge

Can you meet the challenge of integrating diverse communication channels, improving agent performance and streamlining operations in your contact centers – all while managing costs and keeping customers happy?

The easily-deployed OpenScape Contact Center can help you meet these goals. It drives first-contact resolution through industry-leading intelligent skills based routing, and gives agent desktop presence and collaboration tools. Customers are kept satisfied and you make the best use of a contact center’s most precious resource – its agents.
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