Unified Communications As A Service (UCaaS)

Unified communications have been getting more common in our lives as the market demand is climbing up eventually and hasn’t been to its peak. The demand is increasing rapidly due to the current pandemic that keeps us apart. That is when these unified communications tools come into place and the solutions are usually priced on the high side which is also the cons in this case. Thus, there are options to afford these solutions with a minimum fee as a service.

Unified Communications As a Service (UCaaS) provides flexibility to enterprise customers in order to enjoy the service. Recent research conducted by a market research company shows that there is an increased demand for UCaaS from the year 2019 to 2024. There is a significant opportunity for UCaaS if one can meet customer needs i.e.

  • Secure
  • Service Assurance
  • Third-Party Integration
  • Advanced Functionality

Research shows that APAC companies with more than 1000 employees were most likely to HAVE adopted Unified Communications. Mid-sized non-adopters (21-100 employees) have the highest intent to adopt within the next 2 years. On the other hand, large enterprises are adopting Bring Your Own Device (BYOD) trend. Due to many large enterprises are hiring a large number of mobile workers. This leads to a higher demand for UCaaS solutions.

In order to support the research data collection, we have also done research by going through Google Search Analytics. There is an increase in searches of close to 400% as compared to the previous year that the market is looking for UCaaS providers & vendors throughout the whole world.

Unified Communications As A Service
Unified Communications As A Service

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