Future of Workstream
The distributed workforce has been reshaping increasingly even before the pandemic. The pandemic has put all these trends into turbo mode. Almost all the enterprises around the world had to put their employees into remote work almost immediately. Cloud has been necessary to support workforce collaboration since then.
The company’s IT Directors & Managers have been overwhelmed by various platforms, ecosystems, and applications challenges. Meanwhile, users often get frustrated with the applications they needed to connect with their colleagues and partners, forcing IT to seek new solutions to streamline the workflow and increase productivity significantly.
Workstream Collaboration (WSC) has come into consideration for many companies to be deployed to their multi-vendor, multi-application, and multi-ecosystem to bring their workforce together to improve engagement despite its locations.
Today, secure and compliant workstream collaboration solutions like Avaya Spaces™ integrate multiple capabilities, including voice, video, messaging, chat and task management, enabling the context of conversations to persist across public or private channels and over time, even when moving from one device to another. Teams can easily and rapidly set up secure meeting spaces for information sharing and collaboration that can be limited to only named and authenticated participants.
Workstream collaboration tools like Avaya Spaces are also built on Avaya OneCloud™ CPaaS (communications platform as a service), to create a comprehensive and unified communications environment to automate even more processes and increase productivity. Further, artificial intelligence (AI)-powered WSC solutions can improve video meetings and conferences by removing background noise and creating live transcriptions that recognize and differentiate voices – enabling businesses to create and retain an accurate record of every important conversation.
The world that workstream collaboration will enable
The digital workspace makes things so much easier and convenient that you can access any data and engage anyone at any time anywhere. As a result, information is accessible to employees from anywhere at any time and work can be done 24/7 by teams around the globe.
This digital workspace also enabled companies or businesses to build their employee base using the best people around the world despite the physical barriers. In 2021, Workstream Collaboration solutions will continue to mature, providing more communications features, greater channel flexibility, more precise control over interactions, and greater levels of security.
By the end of 2022, 70% of teams will rely on workstream collaboration as the primary means of communicating, coordinating, and sharing information between team members. By 2023, 75% of organizations using WSC will extend it to all employees across the organization, up from 45% in 2019. Businesses that want to empower their teams for the future of work and ensure every employee can be productive no matter where they are located should immediately begin exploring the power of workstream collaboration solutions.